Jaksta FAQ

• What Web Browsers does Jaksta 4 Support?
• What is RTMP Recording and Downloading?
• How do I watch a video whilst it is being downloaded?
• Jaksta sometimes downloads an SWF file which I can't convert to play. How can I get rid of these?
• Why are videos and songs being recorded/downloaded with strange file names?
• Jaksta fails to record a stream with "Complete with errors. Double click to view". What do I do now?

 

What Web Browsers does Jaksta 4 Support?

All of them! Unlike most other streaming media recorders Jaksta 4 is not dependent on any particular browser or browser version. Jaksta 4 does not use browser plugins or any other technology that could make your browser unstable. Feel free to use any browser you like. Jaksta 4's ability to record will not be affected.

What is RTMP Recording and Downloading?

Real Time Messaging Protocol (RTMP) is a commonly used protocol (developed by Adobe Systems - the makers of Flash and PDF) to stream video and music from web sites. This protocol is used by a lot of video and live webcam sites, and cannot be downloaded using a web page.

Jaksta will detect videos and music streamed over RTMP and try to create another connection to download it. If Jaksta can download the stream then there is no need to continue playing the stream in your browser.

Many web sites use technology that creates a unique URL each time a video or audio stream is requested, which can only be used once. This makes the download method ineffective, so Jaksta will record it as it plays in your browser. Jaksta contains settings (under Tools, Settings) where you can specify that all RTMP streams should be recorded instead of downloaded. You can also specify individual sites that should use the record method instead. This can be useful if you want to watch a video whilst you record it.

Jaksta displays whether it is downloading or recording RTMP next to the streams progress.

How do I watch a video whilst it is being downloaded?

When Jaksta detects a compatible stream it will try and create another connection to download the video. When Jaksta is downloading there is no need to continue to play the video or music in your browser!

Sometimes it is not possible for Jaksta to download as the stream is secured in some manner. In these instances Jaksta will detect the stream is secure and begin to record the stream as it plays in your browser. When Jaksta is recording a stream you must continue to play the video or music in your browser. If you stop, then Jaksta will detect this and also stop recording.

Jaksta displays whether it is Downloading or Recording progress in front of each streams progress.

Jaksta sometimes downloads an SWF file which I can't convert to play. How can I get rid of these?

An SWF file (acronym of "Shockwave Flash" pronounced swiff) is a flash application that is playing in your browser. In the context of Jaksta, this is normally the player that hosts the video or music but could also be an ad or some other application. Jaksta can not convert SWF files into any other format so if you have a conversion preset selected this will result in conversion error.

To stop SWF downloading: If you don't want to detect and download SWF files then open Tools, Settings and remove the application/x-shockwave-flash (SWF) entry from the Content Type/File Extension list.

Why are videos and songs being recorded/downloaded with strange file names?

Naming downloaded videos automatically is tricky. The issue is that all sites stream in different formats and manners. Much of the time the stream Jaksta records comes from a completely different site than that hosting the video. We use a variety of techniques to try and detect the best name possible for a downloaded/recorded stream - the majority of the time Jaksta gets it right.

In the cases Jaksta can't find a good video name, you can rename files directly from within Jaksta. Just right-click the stream and choose Rename from the menu.

If you wish to send us web site(s) that consistently give gobbly gook file names then please do so - provide as many details as possible.

Jaksta fails to record a stream with "Complete with errors. Double click to view". What do I do now?

Double click the entry in Jaksta and scroll though the log file and see what the issue is.

If you don't understand the reported issue or how to fix them, please contact support and we will help you!